Shipping policy
Processing time
Orders are packed and dispatched within 1 to 2 working days. We do not dispatch at weekends or on UK bank holidays. Every order is gift-ready and carefully wrapped.
United Kingdom
- Every UK order ships free: express delivery, 1 to 3 working days. No minimum spend.
International
- European Union: Economy International, £5.99, 10 to 15 working days.
- United States: Economy International, £7.80, 10 to 60 working days; or Express International, £29.99, 2 to 11 working days.
- Rest of the world: Standard International, £23.99, 3 to 17 working days.
Delivery times are estimates from dispatch and can vary with customs checks and local carriers. International orders may be subject to import duties and taxes in the destination country. Unless they are shown and collected at checkout, these are payable by the recipient.
Tracking
When your order ships, we will email you a confirmation with a tracking number.
Delays and lost parcels
If your parcel has not arrived within the estimated time, please email info@moyonidesign.com with your order number and we will chase it with the carrier.
Returns
You can return items within 14 days of delivery. See our Return and refund policy for details.